Refund Policy
Effective date: May 27, 2026
No-Refund Policy
ThruSmith LLC offers a full-featured free tier that allows you to explore all core planning tools before making any purchase. Because meaningful free access is available prior to purchase, all Season Pass sales are final.
We do not offer refunds, exchanges, or credits for any reason, including but not limited to:
- Change of mind after purchase
- Failure to use the product during the active period
- Trail plan changes or cancellation of your hike
What Your Season Pass Covers
The ThruSmith PCT Season Pass provides 18 months of full access from the date of purchase, covering your entire planning window and thru-hike.
Questions or Concerns
If you have a question about your purchase or believe there has been a billing error, please contact us before initiating a dispute:
Email: hello@thrusmith.com
We're a small team and we'll do our best to make it right.